Please refer to our return policy at https://collectshrine.com/refund-return-policy/
Archives: FAQs
Is there a limit on the quantity of items per order?
Yes, the maximum quantity per order is 3 items. This limit helps ensure that the total size and weight of your package stays within the restrictions set by our courier, Hongkong Post, for safe and efficient delivery.
The tracking status of my order hasn’t updated – what should I do?
Tracking updates from Hongkong Post may occasionally be delayed, especially during busy periods or international transit. In some cases, certain destination countries do not provide tracking updates for registered mail, which can result in limited visibility once the item leaves Hong Kong.
- Double-check the tracking number on Hongkong Post’s tracking page
- Reach out to us—we’re happy to assist and follow up on your behalf
Do you store any credit card information?
No, we do not store any credit card information on our website. All payments are processed through Stripe, a third-party payment provider. This means your financial information is handled externally and never stored on our servers.
Why was my order canceled and refunded before it shipped?
We may cancel and refund your order before shipping for the following reasons:
- The item is out of stock
- The item was damaged prior to dispatch
- There is an issue with shipping, such as airmail service being suspended from Hong Kong to your destination country
These measures help ensure you aren’t left waiting for an item we can’t deliver. If this happens, we’ll notify you promptly and issue a full refund.
