If the tracking state of the order does not update for 2 weeks time, please contact our support by email:[email protected] with the tracking number, we will issue an official request to the post office for investigation.
Archives: FAQs
Do you store any credit card information?
All of the credit card information and transaction are stored (if you choose to save card information for future purchase) and process through Stripe payment gateway:
https://stripe.com
We do not store nor process any of your credit card information and transaction at our side/server.
Why Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal and Przelewy24 (P24) payment option are not showing at checkout?
You need to choose Euro as the display currency in order for Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal, Przelewy24 (P24) payment options to be shown at the check out page.
Why is my order being canceled and refunded before it shipped?
We will cancel and refund your order if the item is out of stock, damage before the order shipped or issue with shipping such as all airmail service being canceled from Hong Kong to the destination country.
