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Archives: FAQs
Which Payment Types Do You Accept?
We accept all major payment cards by using Stripe as the payment gateway: Visa, MasterCard, JCB, Discover, Diner’s Club, and American Express card.
We also accept Alipay, Apply Pay, Google Pay, Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal, Przelewy24 (P24), as payment for all of our items.
Which countries do you deliver to internationally?
We ship to most countries in the world.
Which shipping methods/carriers you use to deliver the item?
We ship the item through Hong Kong Post airmail with tracking, we also use SF express for places without airmail postage service from Hong Kong.
Can I change my payment details?
Once your order is confirmed, you cannot change your payment details.
How can I track my order?
Once the order is shipped, we will sent you a confirmation email along with the tracking number for your reference. You could track the order at the Hong Kong Post official website: https://www.hongkongpost.hk/en/mail_tracking/index.html.
If your order is shipped by SF express: https://www.sf-express.com/us/en/dynamic_function/waybill/
You could login to your account for the information of tracking of the order.
How will I know whether my order has been shipped?
We will sent you a confirmation email once the order has shipped.
How long is the handling time before the order being shipped?
The handling time for each order normally takes 4 business days (according to the Hong Kong general calendar) before being shipped.
Who is responsible for the customs duties and import taxes?
customs duties and import taxes for the order may vary from country to country. Buyers are responsible for these charges and buyers should inquire their local post office and custom before ordering to clarify the charges.
What is your return policy?
Please refer to our return policy at https://collectshrine.com/refund-return-policy/
