At this time, we do not offer local shipping due to logistical limitations. Our fulfillment process is optimized for international delivery through Hongkong Post, and we currently do not have a local courier setup that meets our service standards. We’re always reviewing our shipping options, and local delivery may be considered in the future.
Archives: FAQs
What currency are the prices listed in?
All prices on our website are displayed in USD (United States Dollars) by default. If you prefer to view prices in a different currency, you can change it using the currency selector in the sidebar. The final charge will depend on your payment provider’s exchange rate at checkout.
Which Payment Types Do You Accept?
We accept all major payment cards by using Stripe as the payment gateway: Visa, MasterCard, JCB, Discover, Diner’s Club, and American Express card.
We also accept Alipay, Apply Pay, Google Pay, Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal, Przelewy24 (P24), as payment for all of our items.
Which countries do you deliver to internationally?
Our international delivery options depend on whether a shipping method is available for your selected destination. At checkout, you’ll be able to see if shipping is supported based on your address. If no shipping options are shown, it means we’re currently unable to deliver to that location.
Which shipping methods or carriers do you use to deliver items?
We ship all orders using Hongkong Post, which offers reliable local and international delivery services. Depending on your destination and selected shipping option, your parcel may be sent via registered air mail, Speedpost, or other services provided by Hongkong Post.
Can I change my payment details after placing an order?
Unfortunately, once an order has been confirmed, we’re unable to make changes to the payment details. This helps maintain a secure and smooth processing experience for all transactions.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use it to check delivery updates through Hongkong Post’s mail tracking service
How will I know whether my order has been shipped?
You’ll receive a shipping confirmation email once your order has been dispatched. This email will include your tracking number, so you can monitor your delivery status online.
How long is the handling time before my order is shipped?
All orders are processed within 5 business days before being shipped. Once your package is on its way, we’ll email you a tracking number so you can follow its delivery status online.
Who is responsible for customs duties and import taxes?
Buyers are responsible for any customs duties, import taxes, or related fees that may be charged by their local authorities. These charges are determined by the destination country and are not included in the purchase price or shipping fees on our website.
