At this time, we do not offer local shipping due to logistical limitations. Our fulfillment process is optimized for international delivery through Hongkong Post, and we currently do not have a local courier setup that meets our service standards. We’re always reviewing our shipping options, and local delivery may be considered in the future.
FAQ Category: Shipping
Which countries do you deliver to internationally?
Our international delivery options depend on whether a shipping method is available for your selected destination. At checkout, you’ll be able to see if shipping is supported based on your address. If no shipping options are shown, it means we’re currently unable to deliver to that location.
Which shipping methods or carriers do you use to deliver items?
We ship all orders using Hongkong Post, which offers reliable local and international delivery services. Depending on your destination and selected shipping option, your parcel may be sent via registered air mail, Speedpost, or other services provided by Hongkong Post.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use it to check delivery updates through Hongkong Post’s mail tracking service
How will I know whether my order has been shipped?
You’ll receive a shipping confirmation email once your order has been dispatched. This email will include your tracking number, so you can monitor your delivery status online.
How long is the handling time before my order is shipped?
All orders are processed within 5 business days before being shipped. Once your package is on its way, we’ll email you a tracking number so you can follow its delivery status online.
Who is responsible for customs duties and import taxes?
Buyers are responsible for any customs duties, import taxes, or related fees that may be charged by their local authorities. These charges are determined by the destination country and are not included in the purchase price or shipping fees on our website.
The tracking status of my order hasn’t updated – what should I do?
Tracking updates from Hongkong Post may occasionally be delayed, especially during busy periods or international transit. In some cases, certain destination countries do not provide tracking updates for registered mail, which can result in limited visibility once the item leaves Hong Kong.
- Double-check the tracking number on Hongkong Post’s tracking page
- Reach out to us—we’re happy to assist and follow up on your behalf
