FAQs

We may cancel and refund your order before shipping for the following reasons:

• The item is out of stock
• The item was damaged prior to dispatch
• There is an issue with shipping, such as airmail service being suspended from Hong Kong to your destination country

These measures help ensure you aren’t left waiting for an item we can’t deliver. If this happens, we’ll notify you promptly and issue a full refund.

Yes, the maximum quantity per order is 3 items. This limit helps ensure that the total size and weight of your package stays within the restrictions set by our courier, Hongkong Post, for safe and efficient delivery.

We accept all major payment cards by using Stripe as the payment gateway: Visa, MasterCard, JCB, Discover, Diner’s Club, and American Express card.

We also accept Alipay, Apply Pay, Google Pay, Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal, Przelewy24 (P24), as payment for all of our items.

All prices on our website are displayed in USD (United States Dollars) by default. If you prefer to view prices in a different currency, you can change it using the currency selector in the sidebar. The final charge will depend on your payment provider’s exchange rate at checkout.

No, we do not store any credit card information on our website. All payments are processed through Stripe, a third-party payment provider. This means your financial information is handled externally and never stored on our servers.

Unfortunately, once an order has been confirmed, we’re unable to make changes to the payment details. This helps maintain a secure and smooth processing experience for all transactions.

Please refer to our return policy at https://collectshrine.com/refund-return-policy/

At this time, we do not offer local shipping due to logistical limitations. Our fulfillment process is optimized for international delivery through Hongkong Post, and we currently do not have a local courier setup that meets our service standards. We’re always reviewing our shipping options, and local delivery may be considered in the future.

Buyers are responsible for any customs duties, import taxes, or related fees that may be charged by their local authorities. These charges are determined by the destination country and are not included in the purchase price or shipping fees on our website.

We ship all orders using Hongkong Post, which offers reliable local and international delivery services. Depending on your destination and selected shipping option, your parcel may be sent via registered air mail, Speedpost, or other services provided by Hongkong Post.

Our international delivery options depend on whether a shipping method is available for your selected destination. At checkout, you’ll be able to see if shipping is supported based on your address. If no shipping options are shown, it means we’re currently unable to deliver to that location.

Tracking updates from Hongkong Post may occasionally be delayed, especially during busy periods or international transit. In some cases, certain destination countries do not provide tracking updates for registered mail, which can result in limited visibility once the item leaves Hong Kong.

• Double-check the tracking number on Hongkong Post’s tracking page
• Reach out to us—we’re happy to assist and follow up on your behalf

You’ll receive a shipping confirmation email once your order has been dispatched. This email will include your tracking number, so you can monitor your delivery status online.

All orders are processed within 5 business days before being shipped. Once your package is on its way, we’ll email you a tracking number so you can follow its delivery status online.

Once your order is shipped, we’ll send you a tracking number via email. You can use it to check delivery updates through Hongkong Post’s mail tracking service